Refund policy

All Sales Are Final

Every order placed with Solex is a final sale. We do not accept returns, exchanges, or cancellations once an order is placed. By completing checkout you confirm that you have read and agreed to this policy.

Please review your size, colorway, and style code carefully before you order. Style codes are listed on every product page — if you are unsure whether a size or colorway is right for you, contact us before ordering and we will help.

Why we sell final sale

Solex sources each pair individually from a verified retail supplier after your order is placed. We do not hold floating inventory, so a returned pair cannot be re-absorbed into stock the way it can at a conventional retailer. Final sale is what lets us keep pricing close to source cost across a catalog this size.

What is not covered by final sale

Final sale does not waive your rights where the fault is ours. We will make it right at our cost if:

• The item never arrives. If tracking shows non-delivery or the package is lost in transit, we refund or replace.
• You receive the wrong item. Wrong style code, wrong colorway, or wrong size versus what you ordered — we cover return shipping and refund or replace.
• The item arrives damaged or is not new. Every item we sell is brand new and unworn in original packaging. If it arrives otherwise, we refund or replace.

To claim any of the above, email us within 7 days of delivery with your order number and photographs of the item and its packaging.

Cancellations

Because we begin sourcing your pair immediately after checkout, orders cannot be cancelled once placed.

Questions before you buy

If you have any doubt about sizing, condition, or authenticity, contact us before ordering. We would much rather answer a question than have you receive something you did not want.